Shipping policy

Where we ship from

All orders are shipped from the United Kingdom.

Processing times

We aim to dispatch orders within 2 working days after payment is received. Orders are processed Monday–Friday (excluding UK bank holidays). During very busy periods (for example, September and October), dispatch times may be slightly longer.

If we anticipate a significant delay to your order, we’ll contact you by email where possible.

UK delivery

We currently ship to addresses within the United Kingdom.

Our main delivery options are:

Standard delivery (UK)

  • Service: Standard parcel delivery

  • Estimated delivery time: 3-5 working days after dispatch.

  • Typical products: Costumes, accessories and standard‑size decorations.

Express delivery (UK)

  • Service: Express parcel delivery

  • Estimated delivery time: 1–2 working days after dispatch.

  • Typical products: Costumes, accessories and standard‑size decorations where faster delivery is required.

Large Item delivery (UK)

  • Service: Large Item Shipping for oversized and heavy products

  • Estimated delivery time: 3-5 working days after dispatch.

  • Typical products: Large animatronics and oversized props which require special packaging and handling.

Shipping costs will be shown at checkout and depend on the delivery option you choose and the products in your basket (standard items versus large items). From time to time we may offer free or reduced‑rate shipping promotions; these will be clearly shown on the site when available.

Delivery times

Any delivery times shown on the website or at checkout are estimates only and are not guaranteed. Once your parcel has been passed to the carrier, delivery is in their control, and delays can occasionally occur due to factors outside our control (for example, carrier delays, bad weather, or customs processing). This does not affect your statutory rights.

Tracking your order

Where tracking is available for your chosen shipping method, you’ll receive a tracking link or reference once your order has been dispatched. You can use this to follow your parcel’s progress with the carrier.

Delivery address and missed deliveries

Please ensure your delivery address is complete and accurate at the time you place your order. We can’t take responsibility for orders that cannot be delivered because of incorrect or incomplete address details supplied by you.

If a delivery attempt is made and you are not available, the carrier may leave a card, attempt delivery on another day, leave the parcel in a safe place, or take it to a local collection point, depending on their policy. If an order is returned to us as undeliverable, we’ll contact you to rearrange delivery; an additional shipping charge may apply.

Risk of loss

Once we hand your parcel to the carrier, risk of loss passes to you, except where your statutory rights relating to non‑delivery, damage or faulty goods apply. Please check your parcel as soon as it arrives and contact us promptly if it is missing items, visibly damaged in transit, or appears to have been opened.

Missing, delayed or damaged orders

If your order hasn’t arrived within the expected timeframe:

  1. Check the tracking link (if available).

  2. Check with neighbours or any local collection points noted by the carrier.

  3. Contact us at contact@halloweenhouse.co.uk with your order number and details.

We’ll work with the carrier to investigate. Where an order is confirmed lost or arrives damaged, we’ll put things right in line with your legal rights and our Returns & Refunds Policy.